On phone with the on-line pharmacy:
- (Me) My FSA will no longer be valid starting December 1, so is there a way I can receive and pay for my December shipment in November, so the co-pay will be covered by my FSA?
- (Me, in response to her question) No, I'm no longer an employee there. I've been on COBRA since July.
Many delays; finally forwarded to the COBRA expert - Surprise! A helpful person:
- (Her): Oh - so you're going on vacation in December (wink wink), so we'll send you the medication for December in November. Have a good vacation! Remember to pack enough clothes!
Meanwhile, I've learned not to assume that the people I'm talking with know what they're doing.
On the phone with the benefits folks:
- (Me): Please stop withdrawing money from my personal account to fund my FSA, because it's ending on 12/1
- (Her): My records say your FSA is ending on December 31.
- (Me): Really? How lovely! But could you please double-check? The Disability Officer told me yesterday that the FSA will no longer be valid as of 12/1. Are there any really new records that you may have missed?
- (Her, after some time on hold) Oh, you're right: your FSA will end as of 12/1.
... is that the end? No, I can't just phone and pull out of the automatic withdrawal... email first, and see what they'll demand next (and will they fix this before December 1?!)
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